Know your rights | bodyworkscollisioncenter.com

YOU CHOOSE THE REPAIR SHOP

Under California Insurance Code §758.5, you have the right to choose the repair facility you trust.

You are not required to use an insurance company's preferred or DRP shop.

YOUR VEHICLE DESERVES A PROPER REPAIR

California regulations require insurer estimates to allow for repairs consistent with accepted trade standards for good and workmanlike repairs.

Repairs should be based on proper repair procedures and safety not simply the cheapest option.

YOUR CLAIM MUST BE HANDLED FAIRLY

California's Fair Claims Settlement Practices Regulations require insurers to follow standards for the prompt, fair, and equitable handling of claims.

You have the right to question denied or reduced repair operations and request an explanation.

PARTS & VENDOR RESTRICTIONS

Insurers may identify alternative parts or vendors based on price and availability.

These choices can sometimes create shipping delays, availability problems, fitment concerns, or differences in cost.

WHAT YOU SHOULD KNOW
Insurance companies are responsible for paying claims, but they do not define proper repair standards. We identify these issues, document them, and advocate for complete, safe, and manufacturer-compliant repairs.

REAL EXAMPLES OF INSURANCE TACTICS

PARTS PRESSURE (AFTERMARKET OR USED PARTS)

Insurers may suggest or require alternative parts based on cost or availability, even when OEM parts are recommended.

What this means for you:

You have the right to understand your options and choose what's best for your vehicle.

STEERING TO PREFERERED (DRP)SHOPS

Insurance companies may strongly recommend certain shops that have agreed to their pricing and processes.

What this means for you:

You have the right to choose your own repair facility. You are not required to use a DRP shop.

LOW ESTIMATES THAT MISS REQUIRED REPAIRS

Some initial estimates are written with lower labor times or may not include all required operations, procedures, or parts.

What this means for you:

A lower estimate doesn't always equal a complete or proper repair.

YOU CHOOSE THE REPAIR SHOP

YOUR VEHICLE DESERVES A PROPER REPAIR

YOUR CLAIM MUST BE HANDLED FAIRLY

PARTS & VENDOR RESTRICTIONS

WHAT YOU SHOULD KNOW Insurance companies are responsible for paying claims, but they do not define proper repair standards. We identify these issues, document them, and advocate for complete, safe, and manufacturer-compliant repairs.

PARTS PRESSURE (AFTERMARKET OR USED PARTS)

STEERING TO PREFERERED (DRP)SHOPS

LOW ESTIMATES THAT MISS REQUIRED REPAIRS

WHAT YOU SHOULD KNOW
Insurance companies are responsible for paying claims, but they do not define proper repair standards. We identify these issues, document them, and advocate for complete, safe, and manufacturer-compliant repairs.